Home

LG Rumor 2 Review (Virgin Mobile)

Thank You VirginMobile For Sending The Phone www.virginmobileusa.com

Sprint Community: Yet another LG Rumor touch screen DEAD

by qwiksilver15

I've seen a ton of people with this problem and have come to the conclusion this phone is a complete and utter pile. I've had it less than a year and all of a sudden the screen barely works. I hit a button and the button on the opposite side of the screen will be selected. Well no big deal, I have insurance. SO I file a claim and get my new Rumor Touch in the mail today. Guess what? This phone's screen is dead on arrival. Wow so now I'm pretty ticked off. I have two phones that I can't do anything with and can't even make a call to customer service because the NEW phone that's activated has a completely dead screen! My old one I was replacing worked better than this (with a lot of effort and resetting I could finally hit the button I wanted) but guess what...it's deactivated! So I'm stuck here not being able to call anyone to solve this problem.

I'm pretty ticked that this insurance company doesn't check a phone to ensure it works properly. Talk about extremely poor quality control. I mean cmon, if it's your business to send out phones to replace ones that don't work...wouldn't it be a top priority to ensure you don't send out a damaged phone to replace a damaged phone??

Never getting a LG phone again. I guess my only option is to go to the sprint store and have them sort it out. I BETTER be leaving with a phone that works at no charge.

Hi qwiksilver15, I understand your frustration. I would suggest, as you stated, going into a service center to see if this is something that can be fixed by our technicians. They may be able to troubleshoot and come to a resolution without you contacting Asurion. If they are unable to get the replacement device working, I am sure that you will be referred back to Asurion in order to get a working device since they sent you the phone. I can also let you know for future reference, unless your phone is lost/stolen or physically/liquid damaged, there would be no reason to file an insurance claim. Depending on what's wrong with the device, it can be replaced under the warranty. I hope everything works out for you.

Read more...